Questions? We have answers!
How can I pay?
We accept cash, cheque or bank transfer, whichever you find easiest. Depending on who you bank with, payment by advance standing order could be an option too.
How do I arrange my first clean?
Simply send us a little information on what you require here, then we’ll call at a convenient time to give you an approximate estimate on cost. We’ll arrange for one of our window cleaners to come and see you for a ‘Quote & Clean’ visit at a convenient time – they’ll confirm the exact cost and are available to clean then and there if you’re happy with the quote.
What happens after that?
You decide how often you want us to come back; for the majority of our customers, it’s every 4 weeks. We’ll send you a reminder email in advance before every visit. No more wondering when or if your windows will be cleaned!
How do I know who’ll be cleaning?
All our team members arrive in a branded van, wear professional branded clothing and are issued with photo ID cards for your peace of mind. We even tell you their name before they arrive, so you’ll always know who we are.
How often do I need to have my frames cleaned?
If you live on a quiet road, no more than once a year should keep your property looking smart.
If you are on a road that has heavy traffic flow, you may need your frames cleaned as often as every 6 months. As with all our services, it’s your choice.
What happens if I’m not happy with the clean?
We guarantee that you will be: if you’re not happy for ANY reason simply give us a quick call and we’ll promptly come back and do it again, obviously at no extra charge. That’s our lifelong commitment to you – our standards of work remain the same from day one and throughout the time you’re a customer.
Why choose My Window Cleaner?
We could wax lyrical about how good we are, we'd rather you find out from the people who really matter: our customers.
In 2020 we think window cleaning should be as professional and seamlessly easy to manage as getting a taxi or takeaway. If you do too then we’re probably a good match for you!
Do you provide commercial window cleaning?
Yes – we pride ourselves on our commercial work being to the same high standards you’d expect in your own home. And why not? We can provide many references if required.
We clean shops, offices, estate and letting agents, residential apartment blocks, residential care homes, doctor’s surgeries and other medical practices. We understand the needs of our customers, especially those dealing with patients, and can arrange a specific booking where needed. Please contact us to discuss how we can help you.
What methods do you use?
For residential work we can use the traditional method of cleaning (standard clean includes glass and window sills): quality products and good old-fashioned elbow grease! Subject to your windows being suitable, you may prefer your windows to be cleaned using the Reach & Wash system (extendable water-fed poles), as this method includes your frames for free.
For commercial work we use a mixture of traditional and Reach & Wash methods to give the customer the best clean possible. Reach & Wash uses a very high level of pure water and when pure water flows over a surface, it absorbs all the existing substances on it such as dust and dirt, leaving a smear-free surface.